The irony is that, having fragmented in the post-liberalisation world, the UK utilities industry is now beginning to consolidate - this time on a customer-driven basis rather than a supply approach. But it is likely to happen under largely foreign ownership, which has nipped in before a new British utilities giant has had time to emerge.
English-French business dictionary. 2013.
customer-driven — UK US adjective COMMERCE ► paying great attention to finding out what customers want and helping them to get it: »Our customer driven training sessions are shaped to your company s requirements … Financial and business terms
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Customer retention — is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organisation has with a customer and continues throughout the entire lifetime of a… … Wikipedia
